b'cannot accept any liability on any basis in relation to such activities or excursionsClass seats and refund the difference to you. Although we do our best to follow the and the acceptance of liability contained in clause 12(1) of our booking conditionsroutes noted on the itinerary there might be occasions when a different routing will not apply to them. We do not however exclude liability for the negligence ofand/or departure time is necessary due to timetable variations or seat availability.ourselves or our employees resulting in your death or personal injury.Regardless of any information given by us in good faith, operational changes We cannot guarantee accuracy at all times of information given in relation tomay be made by a rail supplier/operator at any point and without notice, and we such activities or excursions or about the area(s) you are visiting generally (exceptcannot be responsible for these. Increasingly, trains are 100% non-smoking, and where this concerns the services which will form part of your contract) or thatreservations are requested in non-smoking accommodation, although at busy any particular excursion or activity which does not form part of our contract willtimes we may be allocated some smoking seats.take place as these services are not under our control. If you feel that any of the activities or excursions mentioned in our brochure or on our website which areWe cannot make specific requests for smoking seats. Prices quoted in this not part of our contract are vital to the enjoyment of your holiday, write to usbrochure and on our website are based on special fares negotiated with our rail immediately and we will tell you the latest known situation. partners for group travel. Should you wish to travel on any Eurostar or other rail service, other than those included as part of your holiday, a rail variation charge of If we become aware of any material alterations to destination/area information25 per person per service plus any additional cost will apply. Any change involving and/or such outside activities or excursions which can be reasonably expected tosleeper services will be quoted on an individual basis.affect your decision to book a holiday with us, we will pass on this information at the time of booking. Tickets for Eurostar train services are issued subject to the conditions set out in Eurostar International Limiteds conditions of carriage and/or the conditions of 20. Flights carriage of the carrier in question, copies of which are available from travel agents Please note the existence of a UK Air Safety List (available for inspection atappointed by Eurostar International Limited or supplied on request.https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/) detailing air carriers that are23. Your Financial Protectionsubject to an operating ban within the UK.The Package Travel and Linked Travel Arrangements Regulations 2018 (as We will advise you of the carrier(s) or, if the carrier(s) is not known, the likelyamended) require us to provide security for the monies that you pay for the carrier(s) that will operate your flight(s) at the time of booking. Where we are onlypackage holidays booked from this brochure or our website and for your able to inform you of the likely carrier(s) at the time of booking, we will informrepatriation in the event of our insolvency. We provide this security by way of an you of the identity of the actual carrier(s) as soon as we become aware of this.ATOL (ATOL number 3278) administered by the Civil Aviation Authority of CAA Any change to the operating carrier(s) and/or flight routings (including indirectHouse, 45-59 Kingsway, London WC2B 6TE for packages which include a flight and routings) after your booking has been confirmed will be notified to you as soon asa bond held by ABTOT (ABTOT number 5386) for packages that do not include a possible. We are not always in a position at the time of booking to confirm flightflight. You can contact ABTOT atroutings and/or flight timings. Where flight routings and/or flight timings are givenwww.abtot.com or ABTOT Limited, 117 Houndsditch, London EC3A 7BT.at the time of booking or detailed on your confirmation letter/invoice these are for guidance only and are subject to alteration and confirmation. The latest timingsWhen you buy an ATOL protected flight or flight inclusive holiday from us, you will will be shown on your itinerary which will be dispatched to you approximately 10receive an ATOL Certificate*. This lists what is financially protected, where you can days prior to departure. You must accordingly check your tickets very carefullyget information on what this means for you and who to contact if things go wrong. immediately on receipt to ensure you have the correct flight times. It is possibleWe, or the suppliers identified on your ATOL Certificate, will provide you with the that flight times may be changed even after tickets have been dispatched. services listed on the ATOL Certificate (or a suitable alternative). In some cases, We will contact you as soon as possible if this occurs. Any change in the identitywhere neither we nor the supplier are able to do so for reasons of insolvency, an of the carrier(s), flight timings, routings (including a change from direct to indirectalternative ATOL holder may provide you with the services you have bought or routings) and/or aircraft type (if given) will not entitle you to cancel or change toa suitable alternative (at no extra cost to you). You agree to accept that in those other arrangements without paying our normal charges except where specified incircumstances the alternative ATOL holder will perform those obligations and you these conditions. Regardless of any information given in good faith, operationalagree to pay any money outstanding to be paid by you under your contract to that changes may be made by an airline at any point and we cannot be responsiblealternative ATOL holder.for these. If the carrier(s) with whom you have a confirmed reservation becomesHowever, you also agree that in some cases it will not be possible to appoint an subject to an operating ban as above as a result of which we/the carrier(s) arealternative ATOL holder, in which case you will be entitled to make a claim under unable to offer you a suitable alternative the provisions of clause 9 (Changesthe ATOL scheme (or your credit card issuer where applicable). If we, or the and Cancellations by Us) will apply. Prices quoted in this brochure and/or on oursuppliers identified on your ATOL certificate, are unable to provide the services website are based on special airfares offered to us by the airlines for group travel.listed (or a suitable alternative, through an alternative ATOL holder or otherwise) These represent a reduction on the normal IATA fares which entitle passengersfor reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to privileges and flexibility that our clients do not normally require as part of theto (or confer a benefit on) you under the ATOL scheme. You agree that in return holiday. Should you wish to book your holiday using a flight other than that shownfor such a payment or benefit, you assign absolutely to those Trustees any claims in the brochure/on our website, a flight variation charge from 50 per person willwhich you have or may have arising out of or relating to the non-provision of the apply in addition to the difference in cost between our special fare and the normalservices, including any claim against us, the travel agent or your credit card issuer IATA fare for the flight(s) required. Tickets at our special fare are valid only on thewhere applicable. You also agree that any such claims may be re-assigned to airline and dates shown and do not automatically entitle passengers to switch toanother body, if that other body has paid sums you have claimed under the ATOL another carrier in case of a flight cancellation, delay or technical problems with thescheme. *The flights and flight inclusive holidays we arrange are ATOL protected aircraft or the reservation. Please note that most airlines now operate 100% non-providing they are made available in the UK. For further information visit the ATOL smoking services. website at www.atol.org.uk.21. Denied Boarding Regulations If your holiday does not include flights, ABTOT will financially protect your holiday If you or any member of your party misses your flight or other transportby ensuring you receive a refund or, if your arrangements include return travel arrangement, it is cancelled or you are subject to a delay of over 3 hours for anyto the UK (other than flights), you are returned to the UK in the event that your reason, you must contact us and the airline or other transport supplier concernedholiday cannot be provided as a result of our insolvency. Please go to our website immediately. If your flight is cancelled or delayed, your flight ticket is downgradedwww.greatrail.com for further information relating to ABTOTs scheme of financial or boarding is denied by your airline, depending on the circumstances, the airlineprotection.may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ or refreshments under the DeniedIf you book arrangements other than an ATOL protected flight or package holiday Boarding Regulations 2004. Where applicable, you must pursue the airline for thefrom us, your monies will not be financially protected. Please ask us for further compensation or other payment due to you. All sums you receive or are entitleddetails.to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising24. Prompt Assistancefrom such cancellation, delay, downgrading or denied boarding. This includes anyIf, whilst you are on holiday, you find yourself in difficulty for any reason, we disappointment, distress, inconvenience or effect on any other arrangements.will offer you such prompt assistance as is appropriate in the circumstances. In The fact a delay may entitle you to cancel your flight does not automaticallyparticular we will provide you with appropriate information on health services, entitle you to cancel any other arrangements even where those arrangementslocal authorities and consular assistance, and assistance with long distance have been made in conjunction with your flight. We have no liability to make anycommunications and finding alternative travel or accommodation arrangements. payment to you in relation to the Denied Boarding Regulations as your entitlementWhere you require assistance which is not owing to any failure by us, our to any compensation or other payment (as dealt with above) is covered by theemployees or sub-contractors, we will not be liable for the costs of any alternative airlines obligations under the Denied Boarding Regulations. If, for any reason,travel or accommodation arrangements or other such assistance you require. we make any payment to you or a third party which the airline is responsible forAny supplier, airline or other transport supplier may however pay for or provide in accordance with the Denied Boarding Regulations, you must, when requested,refreshments and/or appropriate accommodation and you should make a claim assign to us the rights you have or had to claim the payment in question fromdirectly to them. Subject to the other terms of these Booking Conditions, we will the airline. If the airline does not comply with these rules you should complain tonot be liable for any costs, fees or charges you incur in the above circumstances, the Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rightsif you fail to obtain our prior authorisation before making your own travel under clause 9 (Changes and Cancellations by Us) and clause 12 (Our Liability toarrangements. Furthermore, we reserve the right to charge you a fee for our You) of these booking conditions are not affected by the above Denied Boardingassistance in the event that the difficulty is caused intentionally by you or a Regulations except that we are entitled to argue that the amount you receive ormember of your party, or otherwise through your or your partys negligence.are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result of any such25. Data Protectioncancellation, delay, downgrading or denied boarding. Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation. Please be 22. Rail Journeys and Reservations assured that we have measures in place to protect the personal information you We request rail reservations many months in advance but occasionally there aregive us. This information will be passed on to the relevant suppliers of your travel insufficient First Class seats available. In these situations we will book Standardarrangements. It may also be provided, either by us or by the suppliers of your 114'